Get in Touch With Us
Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains how to reach the US Online Casinos team and what happens once your message lands with us.
How to Contact the US Online Casinos Team
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally. We do not use auto-replies to substitute for a genuine response.
To help us route your message quickly, tell us upfront what it's about — for example, whether it relates to a specific casino review, a payout time you've experienced, a bonus term you found confusing, or something else entirely. We aim to reply within two working days, though this can stretch slightly during busier periods.
What You Can Get in Touch About
- Payout and withdrawal questions — If you've come across withdrawal times or payment limits that don't match what we've published for a casino covered on this site, let us know so we can look into it.
- Corrections — Bonus terms, licensing details and editorial ratings change over time. If something looks out of date, flag it and we'll review the listing.
- Content suggestions — If there's a topic around online casino payment methods, RTP, or mobile play you'd like us to cover in more depth, we're happy to hear it.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we can point you toward independent support resources. We are not a support service ourselves, but we take these messages seriously.
- General enquiries — Anything about how the site works, how we assess casinos, or how our comparisons are put together is welcome.
Why We Cover the Casinos We Do
Readers often write in asking why a particular site appears where it does on our rankings, so it's worth explaining briefly here. Our listings — currently led by names such as Raging Bull, Uptown Aces and Slots of Vegas — are assessed on factors relevant to a search for the best payout options: the headline welcome offer and its conditions, the range of banking methods available, how the operator handles identity verification, and general reputation among US players. Editorial ratings reflect this research; they are not customer-review scores, and no casino can pay for a higher position. Any commercial relationship we have with an operator, such as an affiliate arrangement, has no bearing on where it sits in our rankings.
If you disagree with where a casino ranks or think we've missed a material fact — a change to a licence, a new withdrawal fee, or a game library update — that's exactly the kind of message this contact page exists for.
A Note on Eligibility and Responsible Play
Before writing in about a specific casino, it helps to check whether it's actually relevant to your situation. Online casino play in the US is governed at the state level, so availability, minimum gambling age (typically 21, though this varies by state and by the type of gambling activity) and physical presence requirements differ depending on where you live. If you're asking us about a casino that isn't licensed to operate in your state, we may not be able to give you a useful answer beyond general guidance.
If your message touches on gambling harm, we'd rather you contact a dedicated support service directly than wait on our reply. Look for self-exclusion programmes, deposit and time limits offered by the casino itself, and national responsible gambling organisations that operate helplines in the US. We're glad to point you in the right direction if you're not sure where to start.
What Happens Once You Send Your Message
- Your email arrives with our editorial team and is read by a real person, not a bot.
- We check it against our current research, including any recent changes to bonus terms, licensing status or payment options for the casino in question.
- You receive a direct reply, typically within two working days.
- If your message points to something that needs correcting on the site, we update the relevant page and, where useful, let you know once it's done.
For readers outside the US, or those looking into options beyond the sites covered here, our page on trusted non-GamStop casinos in the UK may be more relevant to your situation.
Before You Write In
A few quick checks can save time on both sides. If your question is about a specific offer, note the casino name and the bonus terms you saw so we can compare them against what's currently listed. If it's about a payout delay, include roughly how long the withdrawal took and the method you used, since processing times vary by payment type. And if you're asking generally about how online casinos work, our other pages may already answer it — but we're still happy to point you to the right place.
Thanks for taking the time to read this far. Whether it's a correction, a question, or feedback on how we present our payout research, we do read every message and reply to it ourselves.